A teenage girl waited alone at A&E overnight after being called to the hospital by a doctor.
Rachel Logan says her 17-year-old daughter, Grace, suffered from severe appendicitis when she was told by a doctor to go to Themside General Hospital on Friday (July 2) at 6 p.m.
Fazal then waited until 5:30 the next morning before being finally placed in a ward.
He has since undergone surgery to remove his appendix.
Rachel, from Gulsop, told MEN: “It just broke me that I couldn’t do anything.
“I understand what the staff and nurses are going through. But they left him and did not observe. I told him, ‘You have to be strong.’
“It’s still horrible. I couldn’t wait to go home.”
The hospital owners have appealed to the family to report the incident to the patient’s counseling and liaison services so that a full investigation can be carried out.
The details of Grace’s experience came as Greater Manchester’s health system struggled with increasing pressure.
Patients have spoken of long waits in A&E departments across the region A hospital chief executive described Friday as a “very difficult” night.
Grace – who suffers from colitis – is already being cared for by a specialist at Thameside General Hospital and is being monitored for inflammatory appendix.
On Friday night (July 2), a doctor called the family and asked them to come in the evening so that Grace could have surgery to remove her appendix.
“On Thursday afternoon, they did an ultrasound scan to look at her appendix.” “She is OK.
“They warned us that if anything happened to him, I would take him away on Saturday morning.”
“But on Friday, the doctor said, ‘Come in now.'” He said he had told the surgeons and they would wait for the appendix to be removed.
When Grace and her mother arrived at A&E, they explained the situation to staff and were asked to stay in the waiting room.
Rachel says: “We got there at 6 pm. My grandson was with me because his mother is a nurse.
“So we went to A&E and it was full. Fazal was struggling, he was sick and he was in pain.
“It will be an hour, but I said a surgeon is waiting for it,” he said. But we were told it had to be triangulated.
They waited for two hours before Grace was allowed to go to a separate cubicle, still in the waiting area.
Rachel says the family had to stand for the first hour because there were not enough seats in the waiting area.
A few hours later, Rachel managed to talk to Fazal’s adviser on the phone and was told that someone would come and pick her up from the waiting room.
But he was told again that the bed would be available soon.
“Around 9pm, they dropped us off in the area with two cubicles because he needed to lie down.”
On this occasion, Fazal was told that his operation would take place in the morning.
Assured that she was being helped, Rachel had to leave the hospital to take her grandson Harry home.
“I said, ‘Now you’re in Quebec, so don’t worry.’ She’s not used to being on her own, but she said, ‘I’m fine.’
“The way I got home at 11pm, he was evacuated from the area. They did not observe or examine him – they did not find anything until 5.30am when they found the bed.
“She had to stay up all night because she was afraid someone might take her bag. He was victimized.
The nurse said there were no beds in Greater Manchester.
When she was put in the ward, she became dehydrated and had to be drip-fed. She had low blood pressure and was ill. It was just awful. Thank God for the face time.
When Fazal was finally placed in the ward, he had to drip due to lack of water.
She underwent an operation to remove her appendix on Sunday afternoon and is now recovering at home.
Rachel says she understands the pressure the NHS staff is enduring, but says her daughter was in pain, vomiting and was very ill.
“I’m angry that she was spending the night with people in this small area and no one checked her eyes,” she says.
“It would be worth it if the government fully funded the NHS dso to provide adequate support and funding to doctors and nurses by talking about it.”
All the information that MEN shared with Rachel through Themside and the Glossop Integrated Care NHS Foundation Trust – they run the hospital.
A spokesman for the trust said: “We are aware of the situation and will urge the patient to contact our Patient Counseling and Liaison Services (PALS) so that we can fully investigate the situation.”