A chicken party was “stuck” in Liverpool, after which they booked a hotel stay.
Carly Clark and her friends wandered the streets until 1 a.m. when they learned that their weekend hotel booking had been canceled without their knowledge.
The hen party, which had traveled from Newcastle to the city, was taken to the streets after spending six hours at the hotel reception to find another place to stay. Liverpool Echo reports.
Maid of Carly, 32, said she felt “scared and hopeless” and that some of her 11 friends were “crying” as they walked the streets.
The party had booked a stay at Prestige Stay on Stanley Street through Hotel.com, part of the Expedia Group.
But when they arrived, they were told that their reservation had been canceled and that there was no place for them to stay despite the payment.
Carly told Echo: “We took the train from Liverpool at 12 to 3 and then we had to go to get our keys and check in.
“We got there, the girl says your reservation has been canceled.
“what I!’ What was it like? He said it has been canceled, they can’t do anything and I have to take it with hotel.com.
“I asked the manager who was ringing the bell on Hotels.com at the time and was trying to find him. We were looking for another hotel there for six hours.
“Then at 10 o’clock at night, we took to the streets with our cases. Taken out, nowhere to go.
“We didn’t know where to look, my colleagues were crying, we were ringing the doorbell, people were thinking of going around and picking us up.
“We only roamed the streets of Liverpool until one o’clock in the morning.”
He added: “It was horrible, people were crying, it was raining, we were trapped. We felt we were looking for Mary and Joseph to live somewhere, it was horrible and emotionally disturbing. Who was
“We don’t know Liverpool, we live near Durham and it’s a small town where everyone knows and we’ve moved to Liverpool in the city center.
“I think it was annoying the way they literally put us on the streets at 10pm, leaving us alone to defend ourselves.
“I’ve never been in a position where I felt so scared and hopeless because I couldn’t do anything.”
The party, which had booked three nights in Liverpool, finally managed to find a hotel in the morning that cost £ 70 a night.
Then they went home the next day.
Carly said she not only wasted money on accommodation but also on booking it over the weekend.
He said: “The guy who managed to find us this hotel, offered us some rooms, he was amazing with us and he tried his best to get us a deal where he could get 20 pounds from one room. Knocked up
“We were staying. It was پون 70 a night, on top of what we’ve already played in Prestige.”
A Prestige Stay spokesperson told ECHO: “Unfortunately, Prestige Stay did not book this booking directly.
“This was done through Expedia.com’s website and the group should have been notified of the cancellation by Expedia – unfortunately this booking was ignored by Expedia’s systems.
According to our records, the cancellation should have been processed by Expedia about three weeks before the booking.
“When the group arrived at the office, our staff did their best, spending hours trying to provide them with alternative accommodation at our sites as well as at other hotels in the city, but since their booking was limited to the weekend. After the fall of, the city was completely occupied and they did not succeed.
“A full refund has been issued and we can only apologize for not doing more to help the group for this day. We are also reviewing whether we have any How do we work together in the future? “
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A spokesman for Expedia Group, which runs Hotel.com, said: “We are sorry to hear that the customer had a bad experience with us.
“The reservation was not canceled by us but was canceled by the property instead, which suggested that it was due to maintenance issues.
“However, we offered the customer an alternative place to live, but they decided not to use this option.
“We have since refunded the customer and will offer a £ 100 voucher as a goodwill gesture.”